FAQs
Ordering
1. How do I place an order?
You can place your order online on twizzystore.com
2. How do I pay for my order?
- If you choose 'Cash on Delivery': You will pay for your order + shipping fee (50EGP) in cash once your order arrives to your doorstep.
- If you choose 'Credit Card' payment: You will pay for your order + shipping fee using your credit card (Visa or Mastercard) online.
3. How can I track my order?
Your will receive an SMS with all the details
Products
1. What currency is are the prices in?
EGP
2. When will my order be delivered?
Within 1-3 business days
3. What should I do if I have not received my order in 3 days?
Email us at support@twizzystore.com
4. Am I responsible to pay any taxes and duties on the items I purchase?
No, we pay all taxes and duties for the products
5. Can I return/refund a product if it has a defect?
If you check your product and it has a defect while the courier is still there, you can return it with him. Once you accept the product from the courier you cannot exchange or refund it.
If you find a defect after the courier has left, please take a picture as soon as you receive it and send it to support@twizzystore.com and we will walk you through the next steps.
6. How can I place a large order for an upcoming event?
Send an email to sales@twizzystore.com